Connection issues

Incident Report for Apex Networks Ltd

Resolved

We believe the issues to now be resolved, however the Team are continuing to review the stability of all cluster sets

Posted May 15, 2020 - 18:06 BST

Update

We are stabilising ANS connections on 1 cluster at the moment but continuing to diagnose issues on our other 2 cluster sets.

Posted May 15, 2020 - 16:49 BST

Identified

A large proportion of RMS customers are now reconnected to ANS but we are monitoring and trying to get any remaining non-connected clients re-connected

Posted May 15, 2020 - 16:09 BST

Update

We are continuing to investigate with our datacentre providers

Posted May 15, 2020 - 15:25 BST

Update

Issue escalated to partial outage whilst our Network Team continue to investigate

Posted May 15, 2020 - 14:22 BST

Investigating

We are currently investigating issues with connections for a minority of nodes

Posted May 15, 2020 - 13:31 BST

This incident affected: ANS Network.